FAQ

If you are interested in opening an account with U.F.S, you must be in possession of a showroom to display our products. If you meet this requirement, please contact us and we will pass your information to the sales representative for your area. We will forward your information to the sales representative for your area, who will meet with you to assess your eligibility and provide the required account-opening forms.

UFS may extend a line of credit to any eligible party, upon receipt of a positive credit score from your banking institution and two business references. Any and all credit extended to your company will be the personal responsibility of the account holder, and they are liable for all balances due, including costs of collection and any legal fees, should they become necessary.

UFS will send an order confirmation each time an order is placed. This allows both parties to verify the pricing, quantity, product, pickup or delivery location, and order type.

UFS will always seek the lowest cost and safest means of shipping for your order. However, if your organization is not satisfied with the available options or prefers to arrange its own shipping, that is acceptable.​When having an order shipped to your location, please be sure to inform UFS of any additional assistance that may be needed or limitations of your building. Please inform UFS of any delivery requirements or building limitations, such as the need for a pallet jack or liftgate service, or the absence of a loading dock.​If packages show visible damage upon arrival, then your company must refuse the merchandise. Otherwise, your company may remain responsible for the cost of the material if the carrier denies the damage claim.​All damaged or missing items that arrive in boxes that are not visibly damaged, must be reported to Universal Flooring Supply within 5 business days of delivery.

U.F.S will accept payments in the form of credit or debit cards, cash, check or money order. ​ For credit or debit card transactions that are done electronically, U.F.S will provide a credit card authorization form. This is done to protect both U.F.S and our Distributors from fraudulent transactions or claims, this form is mandatory regardless of the transaction total and cannot be substituted. However, once the form is completed, you can elect to have that card remain on file for your account and will not have to submit another form, until that card is no longer valid.​ ​ There is a $30 charge for returned checks. Amounts not paid within the specified term will incur daily interest at the rate of 18% annually (or the maximum rate allowed by law, whichever is less) from the invoice date until paid in full. The Distributor agrees to pay all costs of collection including reasonable attorney's fees on all past due accounts or returned checks. ​

Warranties apply only to the original purchaser of our products. In the event of claiming warranty service, the retail customer should contact you, the Distributors. The Distributors should call or write Universal Flooring Supply to request a Return Authorization Number (RA#). Any delivery of a returned product without Return Authorization Number (RA#) will be refused. Freight delivery and charges to Universal Flooring Supply’s warehouse are the responsibility and the expense of the purchaser. Products subjected to negligence, abuse, misuse, improper maintenance, improper storage, or improper transportation are not covered by this warranty. This warranty also does not cover problems caused by moisture damage, or problems caused by failure to follow product installation instructions. In providing warranty service, Universal Flooring Supply will replace flooring materials it finds defective, but is not liable for labor costs or any other costs beyond replacement. No additional warranties are expressed or implied. The warranty shall extend only to the replacement of the product and does not afford additional coverage with respect to any incidental or consequential damages arising from the use or non-use of this product. Warranty and terms are subject to change without prior notice. Additional concerns may be directed to Universal Flooring Supply.

If a Distributor finds defects or faults in any material from U.F.S, then please send photo documentation of the issue discovered, your order reference number, and a brief description of the problem to orders@universalfloorsupply.com. U.F.S will then conduct an investigation to determine the root cause of the defect. Once the investigation is concluded and the claim is approved, U.F.S will then issue a replacement for all faulty and/or defective material.

Distributors shall notify Universal Flooring Supply in writing at least thirty days prior to any change in ownership of your business or of any changes of your business practices.​It is the distributors responsibility to notify Universal Flooring Supply in writing of any changes in employee presence and level of access, as it pertains to account information or ability to place orders on your company's behalf. UFS will assume no responsibility of unauthorized purchases or delays that may arise from failing to submit notice.​While not required, UFS strongly recommends submitting a yearly list of all individuals within your company that specify the actions they may take on the businesses behalf. Such as designating one individual to only have the ability to check stock and pricing, but not create orders. This will ensure your account is always up to date and the correct individuals are being granted your desired level of access and/or information. ​